Refund policy

Paddle.com sells Cutscene as our reseller and Merchant of Record, so refunds are paid by Paddle to the card or account you paid with. This policy adds to your rights under the law of your country and under Paddle's buyer terms; it never takes them away.

Pro

• Your first Pro payment, monthly or yearly: a full refund within 14 days of paying, if you recorded less than 30 minutes of video since you paid, AI demos and recordings of yourself together.
• A renewal: a full refund within 14 days of the renewal, if you have not recorded any video since it.
• A refund ends Pro at once, and the account moves to Free. Videos you already have stay until you delete them.
• Cancelling is different from a refund: cancel at any time from Manage billing on your Plan page, and Pro stays until the end of the period you paid for, then does not renew.

Extra minutes

• A full refund within 14 days of buying, while none of those minutes have been used.
• A refund removes the minutes it paid for.

How to ask

Email hello@trycutscene.com from your account's address and say which payment, or reply to your Paddle receipt. You can also contact Paddle at paddle.net. Refunds are usually approved within a few days, and your bank may take up to 10 more days to show them.

Not refunded

• Minutes already used for AI demos. Deleting a video does not give its minutes back.
• Payments past the windows above, unless the law of your country says otherwise, or Cutscene failed to provide what you paid for.

Questions

Questions about this policy go to hello@trycutscene.com. See also the terms and the privacy policy.